If any items you purchased do not meet your expectations (defective, damaged, or not as described), you may return them for a refund.
Return Eligibility
To be eligible for a return, please ensure that:
- Items are unused, unwashed, undamaged, and in original packaging with all original labels
- You agree to pay for return shipping (refundable only for defective or quality-related issues)
Items that do not meet these conditions will not be accepted.
You have 30 days from the delivery date to request a return without needing to provide a reason.
To request a return, please contact us at contact@voltnexo.shop.
Once we receive and inspect the returned item, we will process your refund. Customers will only be charged once at most for shipping costs (including returns). No restocking fees will be applied.
Damaged Products
Items that arrive damaged can be returned for a full refund. However, if only the outer packaging is damaged and the product inside remains intact, it will not be considered a damaged product.
For assistance, contact us at contact@voltnexo.shop.
Return Address
To obtain the return address, please contact us at contact@voltnexo.shop.
Refunds
Refunds will be processed once we receive and inspect your returned item.
The refund will be issued within 7 business days after approval. Please allow additional time for the funds to appear in your account.
Note: Refund requests are processed twice per week, which may cause slight delays.
For any questions, contact us at contact@voltnexo.shop.
Order Cancellation
You may cancel your order before it has been shipped. To cancel, please contact us at contact@voltnexo.shop.